We respect your rights to privacy under the Privacy Act 1988 (Cth) (Privacy Act) and, in particular,
the 13 Australian Privacy Principles, which deal with the collection, management and disclosure of your personal information.
In relation to your information collected in Australia we respect your rights to privacy under the Privacy Act 1988 (Cth) and, in particular, the 13 Australian Privacy Principles, which deal with the collection, management and disclosure of your personal information.
A reference to the Privacy Act under this policy is a reference to the Australian Privacy Act 1988 (Cth) or the New Zealand Privacy Act 1998 as the context may require.
We may collect the following types of personal information:
We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use our website.
We collect personal information about you so that we can perform our business activities and functions, and provide the best possible quality of customer service.
We collect, hold, use and disclose your personal information for purposes including:
If you do not provide us with the personal information described above, some or all of the following may happen:
We collect your personal information directly from you where it is reasonable or practicable to do so, such as, for example, in ways including:
We may also collect your personal information from third parties including, for example, from credit reporting agencies, business data providers, professional and/or industry associations, law enforcement agencies and other government entities.
We may disclose your personal information to:
We may combine or share any information that we collect from you with information collected by any of our related bodies corporate.
We may disclose personal information to our related bodies corporate and third party suppliers located overseas for some of the purposes listed above. We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information. We may disclose your personal information to entities located outside of Australia, including the following:
We may send you direct marketing communications and information about our products and services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS and email. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. In addition, at any time you may opt-out of receiving marketing communications from us by contacting us (see the details below) or by using opt-out facilities provided in the marketing communications and we will then ensure that your name is removed from our mailing list. We do not provide your personal information to other organisations for the purposes of direct marketing.
We take reasonable steps to ensure your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure. SUEZ complies with mandatory data breach notification laws and will notify you either directly or through our website of any data breach which is likely to cause you serious harm. We may hold your information in either electronic or hard copy form. Personal information is destroyed or de - identified when no longer needed or required to be held by law. As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Therefore, an y personal information or other information which you transmit to us online is transmitted at your own risk.
Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third-party website and we are not responsible for the privacy policies or the content of any third-party website. Third party websites are responsible for informing you about their own privacy practices.
You may request access to any personal information we hold about you at any time by contacting us (see the details below). Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). Generally, we will not charge you a fee to cover our administrative and other reasonable costs in providing the information to you, however, where we anticipate that such costs may be considerable, and where we have your prior consent to charge a pre-agreed fee, we may do so. We will not charge for simply making the request and will not charge for making any corrections to your personal information. There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal. If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment then we will add a note to the personal information stating that you disagree with it.
credit information by us. For information about our practices relating to credit information, please view our separate credit policy a copy of which is available at www.suez.com.au.
Privacy Officer: SUEZ Australia Holding Pty Ltd
Post: Level 4, 3 Rider Boulevard, Rhodes NSW 2138
Tel: (02) 8754 0000
Email: email@example.com or firstname.lastname@example.org
In most cases we will ask that you put your request in writing to us. We will investigate your complaint and use reasonable endeavours to respond to you in writing within 30 days of receiving the written complaint. If we fail to respond to your complaint within 30 days of receiving it in writing, or if you are dissatisfied with the response that you receive from us, you have the right, depending on the jurisdiction, to make a complaint to the applicable regulator.