Jewel in the Crown of Sustainability: Facilities Management

Located 20 minutes south of Brisbane in Logan, Hyperdome is a bustling retail mecca. Australia’s largest single-storey shopping centre, it is home to more than 220 stores including major retailers and supermarkets and offers dining and entertainment options for the whole family. For owner QIC, optimising waste management at the centre has long been a complex challenge. Operations Manager Bernard Pirnke says that engaging SUEZ as its waste provider has heralded a transformation on site – with rapid and impressive results.

Introducing new and innovative waste and recycling streams has been an important part of the strategy, with the site transitioning from an initial four streams to more than ten.

“Cleaners sort co-mingled waste on site to minimise contamination. Our bin weighing technology saves QIC money by eliminating unnecessary collections, and also enables us to monitor and report on the waste produced by individual tenants so we can work with them to improve diversion results.”

With the turnover of junior staff within retail, absolute clarity around the collection of each waste and recycling stream has been crucial in ensuring every employee – regardless of their role and tenure – knows exactly which bin to use when out on the waste docks.

To achieve its sustainability goals, Crown Perth needed an integrated and cost effective
solution designed to meet its unique requirements.
By working closely with Crown to gain a deep understanding of the business and its values, SUEZ was able to deliver custom-designed innovations, delivering the right tools and strategies to make recycling simple and effective for guests and employees across
the complex.
Together, Crown Perth and SUEZ balance the day-to-day requirements with keeping an eye firmly on the future, continuously seeking new ways to reduce cost and improve environmental performance without sacrificing the quality of the experience of Perth’s premier entertainment venue.

Mr Pirnke says that the primary difference lies in SUEZ’s preparedness to work with Hyperdome and retailers as an equal partner in the business – an ideal foundation for sustained innovation and growth.

“There’s a real sense of trust, collaboration and ownership on all sides, which began even before the contract was awarded,” he explains. “It comes down to people; everybody is committed and passionate, and that partnership has created the flexibility for us to move forward.”