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Service focus

At SUEZ, our relationships with our customers are important to us. We’re passionate and committed, engaging with our customers to provide guidance and support at every stage, no matter how long you’ve been with us.

Mutual trust

The right team to support you every day

Our account management approach is all about durable partnerships and unlimited support.

Your account is supported by a strong team of operational managers, account managers and customer service centres based in every state. We adapt our support teams to suit your business structure, and our dedicated account managers are specialists with experience in your specific industry.

Your account manager can guide you through your contract, reporting and invoicing, conducting waste audits and assessments for continuous improvement, implementing tailored education and communications programs and offering insights and recommendations.
Our promise

Consistent high levels of service through the life of your contract

We’ve earned a solid reputation for delivering on our promises through being reliable, flexible and transparent.

Our commitment to each and every customer is excellence in service, from the moment we first take your call onwards. We guarantee consistent high levels of support, whether you’re on day one of your contract or you’ve been with us for years. We’re responsive and always ready to provide assistance – whether you just want to change a collection service or rework your entire waste management approach.

Our dedicated account managers and customer service centres, ongoing reporting and tracking and our SUEZ Connect™ online customer portal are all part of this commitment.

70

%

of our customers are extremely satisfied or very satisfied with SUEZ

86

%

of our customers agree that we’re easy to contact

85

%
of our customers recommend SUEZ for our operational excellence
Easing the transition

We make switching waste providers seamless

Whether you’re just beginning to work with us or are at the end of your contract, we’re committed to making the transition as smooth and simple as possible.

We take the time to identify and consult stakeholders at all levels and keep them informed and engaged throughout the transition. Our comprehensive customised transition plans ensure a structured approach, with clear timelines, objectives and milestones to monitor and move implementation forward.

We put in the work to make sure your services are not disrupted during changeover, with complete flexibility to alter services to accommodate your needs.
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