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Running a small business is a big job. While you’re focused on getting your product or service right, daily operations and building a loyal customer base, your waste management service needs to work for you – not the other way around.

Your challenges

Taking the work out of waste management

Being across everything in your business is important, but managing your waste isn’t your core business and you simply don’t have the time to focus on it. You want the right bins at the right time, and your waste taken care of reliably, efficiently, sustainably and affordably. It all needs to be quick, easy and hassle-free.
Don’t waste your time

Waste management in three easy steps

1

Call us on 13 13 35 or fill out the online form to answer a few quick questions about you and your business

2

We’ll assess your waste generation and site to determine the right bin and service schedule for your needs

3

We’ll deliver your new bins, give you access to our online portal and let you focus on what you do best while we manage your waste
The SUEZ difference

You manage your business – we’ll take care of your waste

We’re committed to providing your business with full-service, reliable waste management that makes your life easier every day.

We’re easy to do business with

We’re easy to do business with

One provider for all your services, with one easy-to-read invoice for everything.
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We handle everything

We handle everything

We have the capabilities and infrastructure to handle all your waste needs with simple, tailored solutions.
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We’re safety-focused

We’re safety-focused

We adhere to the highest safety standards and strict regulatory guidelines for the safety of people and the planet.
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We’re flexible and reliable

We’re flexible and reliable

We adapt our services to your needs and keep our promises; you can be sure your bins will be collected when we say they will.
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We give you free access to our online portal

We give you free access to our online portal

Manage your waste at the click of a button with our online portal for service management, invoices and payment.
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Terms and Conditions

Terms and Conditions

New Terms & Conditions for small business customers - more flexibility and peace of mind.


SUEZ has amended the terms of its Waste Service Agreement that governs the relationship with small business customers for Commercial and Industrial services. The changes aim to deliver improved transparency and more favourable terms for customers through:

  • a customer driven approach on contract term and pricing
  • simplified contract duration and Early Break Fees for greater clarity and certainty.


Changes explained

Contract duration
At the end of the agreed term, there won’t be an automatic renewal for another fixed period. You can choose to end the agreement at that time, or if you want to continue the service but don’t want to commit to another fixed term, you can simply enjoy continuity of our services for as long as you like and can choose to cancel at any time by giving us 60 days’ written notice.

Fees 
In order to continue to provide our customers with quality services at competitive prices, we need to retain the ability to adjust our Fee. You will have the option to disagree with a Fee adjustment within 14 days. We will talk to you about it and in the unlikely event that we can’t agree, you will be entitled to end our agreement by giving us 60 days’ written notice.

Ending our working relationship early
Unexpected breakups hurt!  For us, they involve having to re-plan routes which can result in a lot of administrative time and effort. In addition, we need to physically retrieve and provide maintenance to our bins. Therefore, to maximise efficiencies, enabling your waste costs to remain as low as possible, if you do wish to exit during the agreed term we may charge an Early Break Fee to cover the costs associated with the early break.

 

Who is a small business customer?

A small business customer is a business that employs less than 20 people (including casuals employed on a regular and systematic basis) and where the contract value is up to $1 million (or up to $300,000 where the contract term is 12 months or less).  If you are an existing small business customer, the new Terms & Conditions will apply to you.
The new Terms & Conditions will also apply to our new small business customers. 

If you are not a small business, then there will be no change to your Terms & Conditions.

 

Further information

If you have any questions about the new Terms & Conditions, please call Customer Service on 13 13 35

Download the Service Agreement for small business customers here.

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