Billing & Invoices
Your frequently asked questions
If you are a SUEZ customer and you aren't already registered for SUEZ Connect, it only takes a couple of minutes and then you’ll be able to pay your bill, manage your account and order new services, 24/7. Login or register now.
If you have difficulty accessing your invoice online via SUEZ Connect, please call us on 13 13 35.
If you currently receive your invoices by email or post, you can find more information on how to request copies and read your invoices with our ‘Need help with your invoices?’ page.
How to make a payment online:
If you are a National Key account or Major account customer, please contact your Account manager directly.
You can update all of your billing details quickly and easily online via SUEZ Connect. Alternatively, you can contact customer service team and we’ll update your account.
If you are a National Key account or Major account customer, please contact your Account Manager directly.
You can access your invoice history and see your outstanding balance on SUEZ Connect. Please login and click on 'Invoices'.
If your balance is overdue, your account will be placed on hold and your next scheduled waste services won't be provided.
To avoid any inconvenience, we encourage you to set-up direct debit, go to question How to set-up direct debit for more information.
If you receive your invoices via email, they will be sent to your billing email address via a secure link.
You will receive emails from a sender named "SUEZ". Please add our 'email@example.com' to your safe sender list to ensure invoices are received to your inbox. If you can't find your invoices, please check your SPAM folder or call us on 13 13 35.
If you would like to switch to paperless invoice to minimise your environmental footprint and save time, you can set it up in SUEZ Connect by accessing your account details and simply flip the switch "Paperless invoice".
If you see a reminder notice on your account, it means there's outstanding payment and you have been sent a payment reminder.
This may remain on your invoice page for up to 30 days once payment has been made.