Response to Coronavirus (COVID-19)

With the rapidly evolving nature of Coronavirus (COVID-19), we want to keep you informed of the decisions and measures SUEZ is taking in response.

The World Health Organization (WHO) has now classfied COVID-19 as a ‘pandemic’. A pandemic, in WHO terms, is ‘the worldwide spread of a disease’. It's still unclear how severe the virus is, and how far it will spread.

Our leadership team meets daily and is guided by advice of government health authorities, the Department of Foreign Affairs and Trade (DFAT), and other agencies.

Safeguarding our teams, our customers, our communities, supply chains and business continuity is a top priority for SUEZ.

We have robust business continuity plans in place to maintain service delivery to our customers and clients.  SUEZ has also developed a pandemic response plan, in addition to its business continuity plans, which has escalating control measures, including safe hygiene practices, compartmentalisation, and isolation of relevant workers.  

Due to the current evolution of the COVID-19, SUEZ has implemented a range of measures to protect our customers, staff, contractors and communities:

Customer sites and services

  • If a SUEZ employee tests positive for COVID-19, we will inform all customer sites that have been serviced by the employee and advise if the employee has been in close contact with other people
  • We’re working closely with our contractors to implement increased safety protocols with all personnel that provide services directly to our customer
  • Supplier reviews / questionnaires and supplier business continuity plans are being requested and reviewed

SUEZ offices and employees

  • SUEZ employees have been advised to self-isolate and inform their manager if they are exhibiting flu-like symptoms or breathing difficulty and to immediately contact a medical practitioner should these symptoms develop.
  • SUEZ employees have also been asked to notify their manager if they test positive to COVID-19; and must provide a medical certificate proving they are fit for work before they return
  • As of 17 March 2020, SUEZ employees will work from home where feasible to further reduce the risk of the infection spreading
  • Hygiene and preventative practice factsheets and posters have been circulated to all staff and sites
  • Visitors and contractors arriving at SUEZ sites are being reduced and we have implemented changes to our site sign-in process to identify and exclude at-risk individuals
  • We have limited all non-critical business travels (international and domestic)
  • SUEZ employees who have recently travelled internationally are required to notify their manager or SUEZ’s HR Director, and self-quarantine for a 14 day period in line with federal government guidelines. Personal overseas travel to high risk areas needs to be conveyed ahead of planned leave.


These measures are being continuously reviewed and assessed, and will be updated depending on the development of the situation.

These are unprecedented circumstances and we appreciate it is a highly disruptive and uncertain time for many of our customers.  The safety and wellbeing of our customers, staff, contractors and communities is SUEZ’s top priority.

Learn more about our actions worldwide to ensure continuity of essential public services on the global website


SUEZ Australia and New Zealand Media Office 02 8775 5527