Service focus

Your account is supported by a strong team of operational managers, account managers and customer service centres based in every state. We adapt our support teams to suit your business structure, and our dedicated account managers are specialists with experience in your specific industry.

Your account manager can guide you through your contract, reporting and invoicing, conducting waste audits and assessments for continuous improvement, implementing tailored education and communications programs and offering insights and recommendations.

Our commitment to each and every customer is excellence in service, from the moment we first take your call onwards. We guarantee consistent high levels of support, whether you’re on day one of your contract or you’ve been with us for years. We’re responsive and always ready to provide assistance – whether you just want to change a collection service or rework your entire waste management approach.

Our dedicated account managers and customer service centres, ongoing reporting and tracking and our SUEZ Connect™ online customer portal are all part of this commitment.

We take the time to identify and consult stakeholders at all levels and keep them informed and engaged throughout the transition. Our comprehensive customised transition plans ensure a structured approach, with clear timelines, objectives and milestones to monitor and move implementation forward.

We put in the work to make sure your services are not disrupted during changeover, with complete flexibility to alter services to accommodate your needs.