SUEZ Australia Holding Pty Ltd and its related bodies corporate (SUEZ, we, our, us) recognise the importance of protecting the privacy and the rights of individuals in relation to their personal information.
We respect your rights to privacy under the Privacy Act 1988 (Cth) (Privacy Act) and, in particular, the 13 Australian Privacy Principles, which deal with the collection, management and disclosure of your personal information.
In relation to your information collected in Australia we respect your rights to privacy under the Privacy Act 1988 (Cth) and, in particular, the 13 Australian Privacy Principles, which deal with the collection, management and disclosure of your personal information.
A reference to the Privacy Act under this policy is a reference to the Australian Privacy Act 1988 (Cth) or the New Zealand Privacy Act 1998 as the context may require.
We may collect the following types of personal information:
We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use our website.
We collect personal information about you so that we can perform our business activities and functions, and provide the best possible quality of customer service.
We collect, hold, use and disclose your personal information for purposes including:
If you do not provide us with the personal information described above, some or all of the following may happen:
We collect your personal information directly from you where it is reasonable or practicable to do so, such as, for example, in ways including:
We may also collect your personal information from third parties including, for example, from credit reporting agencies, business data providers, professional and/or industry associations, law enforcement agencies and other government entities.
We may disclose your personal information to:
We may combine or share any information that we collect from you with information collected by any of our related bodies corporate.
We may disclose personal information to our related bodies corporate and third party suppliers located overseas for some of the purposes listed above. We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information. We may disclose your personal information to entities located outside of Australia, including the following:
Privacy Officer: SUEZ Australia Holding Pty Ltd
Post: Level 4, 3 Rider Boulevard, Rhodes NSW 2138
Tel: (02) 8754 0000
Email: firstname.lastname@example.org or email@example.com
In most cases, we will ask that you put your request in writing to us. We will investigate your complaint and use reasonable endeavours to respond to you in writing within 30 days of receiving the written complaint. If we fail to respond to your complaint within 30 days of receiving it in writing, or if you are dissatisfied with the response that you receive from us, you have the right, depending on the jurisdiction, to make a complaint to the applicable regulator.