Our policies

SUEZ is committed to environmental responsibility and to the safety and privacy of our employees and the community. We have a comprehensive range of policies in place to ensure clear guidelines for everyone, right across our business.
Policies and processes

Well-defined guidelines for how we do business

SUEZ provides a range of easily accessible guidelines and forms to make it easy to business with us.

Privacy Policy

SUEZ is committed to protecting the privacy and rights of individuals in relation to their personal information. Our Privacy Policy outlines our information handling practices, including the way we collect and use your information and how you can access your information.

Waste collection services: new Terms & Conditions of Supply for small business customers

New terms and conditions apply to both new and existing small business customers from December 2018, outlined in the document below.

SUEZ General Terms & Conditions of Goods and/or Services

We believe in transparency in all our operations. Our General Terms & Conditions outline the rights and responsibilities of our business and customers in the purchase of goods and services from SUEZ.

Credit Reporting Policy

SUEZ and its related bodies are credit providers for the purposes of the Privacy Act 1988. This document outlines our credit reporting policy and details how we collect and manage your personal credit-related information.

SUEZ Ethics Charter

All our employees operate under the SUEZ Ethics Charter, which sets a broad framework for professional conduct for each and every one of our employees.

SUEZ Ethics in Practice

We support our employees as they strive for high ethical standards in all dealings. SUEZ Ethics in Practice is a practical guide for our employees in implementing the charter.

SUEZ Ethics in Supplier Relations

We’re committed to ethical interactions with our suppliers. SUEZ Ethics in Supplier Relation offers practical guidelines for SUEZ employees in their day to day dealings with suppliers.

Code of Conduct

The aim of our Code of Conduct (Code) is to establish a common understanding of the standards of behaviour expected of all employees of SUEZ Australia & New Zealand (SUEZ).

Quality Policy

SUEZ strives to maintain the highest quality standards across our business. Our Quality Policy outlines our commitment to consistently meeting the expectations of all of our stakeholders, including customers, employees, shareholders, local communities and regulators. 

Environment Policy

SUEZ is dedicated to conducting our business in an environmentally responsible way, preventing pollution and proactively developing environmentally sustainable activities. Our Environment Policy provides a framework for meeting this goal.

Asset Management Policy

SUEZ seeks to control operational risk and optimise asset life cycle cost through excellent Asset Management (AM), which is appropriate to enable it to achieve its organizational objectives.

Health and Safety Policy

Our commitment to building a strong and consistent health and safety culture is at the heart of everything we do at SUEZ. Our Health and Safety Policy provides a clear framework for our employees, contractors, owner drivers, agency staff and visitors to our work places.

Existing customers: add or change vehicle to an account

We make it easy for our existing customers to add vehicles to their account or delete obsolete account vehicles. Simply fill in the form linked below and email it to to the email address stated in the form.

Application for Commercial Credit Accounts

SUEZ offers our commercial customers accounts across various areas of our business. Follow the links below to download the form relevant to your business and the services you require.

Modern Slavery Statement 2020

This statement has been prepared to meet the requirements of the Australian Modern Slavery Act 2018 (Cth) and constitutes SUEZ’s Modern Slavery Statement for the calendar year ending 31 December 2020.

Appropriate Workplace Behaviour Policy

This Appropriate Workplace Behaviour Policy (policy) seeks to ensure that our workers are in an environment free from unwelcome, intimidating or offensive behaviour, where the rights and dignity of all are respected.

Equal Employment Opportunity for Indigenous Australians Policy

SUEZ Australia & New Zealand (SUEZ) is committed to the provision of equal employment opportunity for individuals who identify as Aboriginal or Torres Strait Islander (Indigenous Australians).

SUEZ Inclusion Policy

SUEZ is committed to creating an inclusive work environment and building an increasingly diverse workforce as a business and cultural norm.

Equal Employment Opportunity, Discrimination, Harassment & Bullying

SUEZ is committed to creating a working environment in which all workers are treated with dignity, courtesy and respect. All SUEZ employees must ensure their actions do not amount to discrimination, harassment or bullying.

Talent Resourcing Policy

SUEZ Australia & New Zealand’s (SUEZ) Talent Resourcing model will enable proactive sourcing, to assist in developing a skilled talent pool, improve candidate experiences with the goal of ensuring a smooth and cost-effective process for the business.